Contact Us
A person reads every message. One business day, usually the same morning.
Phone
Post
OutdoorSupply
701 E Parks Hwy
Wasilla, AK 99654
United States
Returns do not go to that address unannounced. Email support@outdoorsupply.com first and you will get the correct return address and, for anything too large to post, a booked collection. A large appliance sent without notice may be refused at the door.
When we are open
| Monday to Friday | 9:00 AM – 5:00 PM (AKT) |
| Saturday | 9:00 AM – 1:00 PM (AKT) |
| Sunday and public holidays | Closed — email is read first thing the next morning |
What to tell us
Your order number gets a useful answer first time round. For anything that looks like a fault, add a photograph of the problem and one of the rating plate — the sticker carrying the model and serial number, usually on the back or inside the door. With those two we can normally resolve it in a single reply.
If you are asking whether something will fit, send the gap measurement — height, width and depth — and the product you are looking at, and we will check it against the manufacturer's drawing before you commit.
Before you write
These answer most of it faster than we can:
- Track your order — where it is and what the tracking status means.
- Care & measuring — measuring up, and the five-minute check before deciding an appliance is faulty.
- Delivery — times, costs, destinations and what the driver will and will not do.
- Returns — the 30-day window, your statutory right to cancel, and who pays the carriage.
- FAQ — everything else.
How we handle your message
We answer every message within one business day, and we do not use your email address for marketing because you wrote to us. Support email is kept for three years so that a warranty question two years from now still has context — the privacy policy sets out the rest.
Customer support
701 E Parks Hwy, Wasilla, AK 99654, United States
support@outdoorsupply.com
(907) 373-8226
Mon–Fri 9:00 AM – 5:00 PM · Sat 9:00 AM – 1:00 PM (AKT)