FAQ
The questions we are actually asked. If yours is not here, email support@outdoorsupply.com — one business day, usually much less.
Ordering and delivery
When will it arrive?
Orders in before 2:00 pm AKT on a business day ship the same day. Most US addresses see it 3–5 business days after that; Alaska, Hawaii and US territories take 5–8. Large appliances add one to two business days because they move on a booked pallet slot. Full table on the delivery page.
What does delivery cost?
Free US delivery on every order. There is no minimum and no threshold to clear. Orders over $150 need a signature — that is what makes a claim possible if a parcel goes missing.
Will the driver bring it inside?
No. Delivery is kerbside: the appliance arrives crated on a pallet and is left at the kerb or in the driveway. It is not carried inside, taken upstairs, unpacked, installed, plumbed in or connected, and we do not take old appliances away.
Plan for the lift before the delivery date, and call us before you order if you need to know whether the carrier serving your address offers anything more than that.
Do you deliver outside the United States?
No. all fifty states, including Alaska and Hawaii, and US territories. Some larger appliances are mainland-only, and the checkout tells you before you pay.
Can I change my delivery address?
Within 12 hours of ordering, yes — email us. After that the label is printed and, for pallet items, the slot is booked; the carrier's own redirection service is then faster and we will send you the link.
Prices and payment
Do the prices include sales tax?
Prices shown on the site exclude sales tax. It is calculated at checkout from your delivery address, because the rate depends on where the order is going and we are only required to collect it in some states. Delivery is shown separately at checkout.
Why is there never a sale price?
Because we have not run a sale. There is no struck-through "was" price anywhere on this site, and there will not be one unless it is a price we genuinely charged first. A catalogue that is permanently 70% off was never really that price.
The products
Are these branded appliances?
They are mainstream household appliances from established manufacturing, bought in and sold on by us. We are a retailer, not a manufacturer, and we do not present another company's machine as our own design — the manufacturer is named on every listing and in every brand collection, and so is the fact that we are not affiliated with them. Where a product is compatible with somebody else's system — a replacement water filter, a dryer sized to stack with a matching washer — we say so, because it is true and useful.
What units are the specifications in?
Inches and pounds, as the manufacturer published them. Capacity is in liters or cubic feet depending on what the manufacturer stated — we do not convert a figure and present it as theirs. Where both were published, both are on the page.
Is the photography yours?
The product photography comes from the manufacturers and suppliers. The photography of rooms and settings elsewhere on the site is generated imagery and is not a photograph of a real installation. We would rather say that than imply a studio we do not have.
What warranty comes with it?
The manufacturer's own, and its length varies by machine — it is in the box and, where published, on the listing. We do not add a blanket guarantee of our own, because a promise we invented would be worth less than the one that comes with the appliance. Your rights under federal and state consumer protection law run alongside it, and a manufacturer's warranty does not displace them.
Returns
How long do I have?
30 days from delivery to tell us, on top of your statutory 0-day right to cancel, which is set out in full on the returns page.
Who pays return postage?
We do, if it is faulty, damaged, wrongly described, or you are cancelling under the Regulations — and we refund the outbound delivery too. You do, if you have simply changed your mind. We tell you the cost before anything is booked.
It arrived damaged.
Photograph the damage and the packaging and email us within 48 hours. We replace or refund in full, carriage both ways, and we deal with the carrier ourselves. That window is about the transit claim, not your legal rights — tell us later and we will still put it right.
I think it is faulty.
Check the care and measuring page first — transit bolts, filters, priming and sensor tabs account for most of it. If it is still wrong, email us with a photograph of the rating plate.
Us
Are you a real business with a real address?
Yes: OutdoorSupply, 701 E Parks Hwy, Wasilla, AK 99654, United States. It is a working unit rather than a showroom, so please do not turn up expecting to browse — and do not send returns there without emailing first.
How do I reach a person?
support@outdoorsupply.com or (907) 373-8226, Mon–Fri 9:00 AM – 5:00 PM · Sat 9:00 AM – 1:00 PM (AKT). Email is read first and answered fastest.